Privacy Policy

1. Information We Collect

We collect only the information necessary to fulfil your enquiry or order. This includes:

• Business contact details -- name, job title, company name, email address, phone number.
• Enquiry & order data -- product specifications, design files, quantities, shipping addresses.
• Website usage data -- IP address, browser type, pages visited, referral source (via cookies and analytics tools).
• Communications -- emails, messages, and attachments you send us.

2. How We Use Your Information

Your data is used strictly for legitimate business purposes:

• Responding to product enquiries, sample requests, and quotations.
• Processing and fulfilling custom manufacturing orders.
• Managing ongoing B2B relationships and order communications.
• Sending relevant product updates or trade fair invitations (with your consent).
• Improving our website performance and user experience.
• Complying with applicable legal and regulatory obligations.

3. Design Confidentiality & NDA

We understand that your brand designs, artwork, and product specifications are proprietary assets. All design files, Pantone references, and technical documents shared with us are treated as strictly confidential. We are happy to sign a Non-Disclosure Agreement (NDA) before any design exchange. Your intellectual property will never be shared with third parties or used for any purpose other than fulfilling your order.

4. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share limited information with trusted service providers only as necessary:

• Logistics & freight partners -- to arrange shipping and customs clearance.
• Payment processors -- to handle international wire transfers or trade finance securely.
• IT & analytics providers -- to maintain our website and analyse traffic (e.g., Google Analytics).
• Legal authorities -- when required by applicable law or regulation.

All third parties are contractually bound to protect your data and may only use it for the specified purpose.

5. International Data Transfers

As a China-based company serving global clients, your data may be transferred to and processed in China or other countries where our service providers operate. We take appropriate safeguards -- including contractual clauses -- to ensure your data receives an equivalent level of protection regardless of where it is processed.

6. Data Retention

We retain your personal and business data only for as long as necessary to fulfil the purposes described in this policy -- typically for the duration of our business relationship plus up to 7 years thereafter, in line with standard commercial and tax record-keeping requirements. Design files and order specifications are deleted or returned upon your written request after order completion, unless otherwise agreed.

7. Your Rights

Depending on your jurisdiction (including GDPR for EU/UK buyers and CCPA for California-based buyers), you may have the right to:

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

8. Cookies & Analytics

Our website uses cookies to ensure basic functionality and to understand how visitors interact with our content. We use analytics tools (such as Google Analytics) that collect anonymised usage data. You can control cookie preferences through your browser settings. We do not use cookies for advertising or profiling purposes.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. For material changes, we will notify existing clients by email. Continued engagement with Tiecoco after any update constitutes acceptance of the revised policy.